ISO/TS 16949 Consulting, Training & Certification

With over a 150 successful certifications, Eagle Force has proven expertise to effectively and economically help both large and small organizations.

ISO/TS 16949 is an ICOP Certification

Industry Controlled Other Party (ICOP) certifications are considerably different that the standard ISO 9001 certifications. Automotive OEM’s, in an effort to improve their supplier performance, have taken over the certification process. Selected registrars are under contract to the International Automotive Oversight Board (IAOB). Tough TS auditor qualification criteria and heavy-handed IAOB oversight has greatly ramped up the intensity of the audit process and increased the emphasis on the requirement for organizations to manage their systems using the process approach.

Reasons to use a consulting firm with Aerospace Experienced Auditors on staff

Eagle Force has successfully guided many organizations to ISO/TS 16949 certification and in fact has never had a failure, either in Stage One or Stage Two. Thorough knowledge of the automotive industry has enabled Eagle Force to avoid “surprises” for their clients.

Customer-specific Requirements

Though not included in the ISO/TS 16949 standard, as they were in QS-9000, Customer Specific Requirements are very much part of ISO/TS 16949 and will be part of the certification audit. Contract review, internal audit results, and others need to show evidence that these requirements were included in the management system. Eagle Force’s experience in the automotive industry has greatly aided organizations in meeting Customer Specific Requirements

Understanding the ISO/TS 16949 Certification Process

Certification to ISO/TS 16949 is a two-staged event:

Stage One - Readiness Review - Click To View
  • Readiness Review Preparation
  • Activities & Requirements
  • Process defined - sequence and interaction
  • System documentation – document review completed
  • Customer scorecards for last 12 months
  • Identification of Customer Specific Requirements
  • Key indicator trends for the last 12-months
  • Customer complaints for last 12-months and trends
  • Internal audits for last 12-months
  • Records of one complete round of process-based audits
  • Evidence of satisfactory training & testing of internal auditors
  • Management review results for the last 12-months
  • Primarily a desk audit
  • Purpose is to determine if an organization has a likelihood of being ready for the Stage Two.
  • Nonconformities are not written, the report resembles a Preassessment Report
  • This activity is a Pass/Fail event
  • Pass: go on to Stage Two within a three-month period
  • Fail: start again and when ready reschedule another Stage One
Stage Two - Certification Audit/Upgrade Audit - Click To View
  • System completely installed and effective
  • Complete round of internal audits
  • No open internal corrective actions
  • Full system audit with support interfaces
    • Must previously have passed audit of support sites
    • All suppliers must be ISO 9001 certified
    • No open findings from the registrar
  • True system audit – little time spent in conference room
  • Frequently witnessed by the I.A.O.B.


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ISO/TS 16949 Services Offered: - Click Listings To Expand

Gap Analysis

A gap analysis is an activity designed to evaluate the existing system against the automotive requirements, identify the gaps, and develop an action plan to close those gaps so that the system then conforms.  Part of the activities of this gap analysis & planning would be spent in training in the requirements and the recommended actions.  A deliverable from the gap analysis would be a report showing strengths, weaknesses, and areas that need to be addressed.

Executive Overview

The primary complaint of most organizations is lack of senior management support. This one to two hour management overview is designed to present to senior management the benefits of an improvement based ISO/TS 16949 management system. In fact, many of our companies do not call it a quality management system but rather a business management system. Once top management sees that this management system is actually geared toward improving competitive advantage, top management support is never an issue

Topics covered include:

  • Why most organizations do not benefit from ISO/TS 16949
  • How you can create an improvement-based system
  • How your management system affects competitive advantage
  • How to effectively manage top management objectives
  • The Ten-Step approach Eagle Force Consulting uses to implement the system
Force field analysis in development strategy

This tool is designed to transform negative motivations into positive involvement of the entire management staff. By identifying why an organization is implementing a management system and defining what each member would like out of the effort not only gets everybody onboard but provides key design criteria for establishing a system that meets organizational needs.

Developing Management Objectives

A critical part of an improvement based system and required by ISO/TS 16949 is the identification of top management objectives. Many organizations struggle with driving the objectives down to the process level so that all the players understand what they must do to achieve the goal. This tool (Strategic Business Breakout) is designed to provide management with the methodology to manage this ongoing project.

Process Management & Process Mapping

The heart of the ISO/TS 16949 automotive management system is the process management approach. Previous versions of ISO 9000 were focused on a silo-approach which had major weaknesses. The identification of processes, their sequence and interaction, along with defining how a process is know to be effective is a key step in developing an ISO/TS 16949 compliant system. Eagle Force Consulting has developed an easy to use and encompassing tool to facilitate this effort.

Documentation Development

To have a truly robust management system there needs to be a suitable documentation system. Documents need to be brief, to the point, applicable to the organization, and easy to understand and use. Eagle Force Consulting has developed templates along these lines to facilitate the development of a documented system. It is not necessary to re-invent the wheel.

Internal Auditor Training

A strong, solid internal audit program is essential to the development and continual growth of improvement-based ISO/TS 16949 management systems. Eagle Force Consulting has developed the premier internal auditor training course available. Most of the lessons are taught in a Socratic-style using actual case studies. Internal audits must evolve with the management system, with emphasis changing from documentation to implementation to effectiveness. Auditors in this course learn how to perform process-based internal audits in each of these phases. The automotive recommended Turtle methodology is incorporated into the course.

Eagle Force has a team of highly qualified automotive auditors that are also performing certification audits for registrars so they know exactly the kind of internal audit that is useful for your company.  Many organizations are finding it cost effective to contract out the internal audit function to Eagle Force.  For more information click here to go to our Internal Audit page (which we have to develop).

Management Representative Development

The Management Representative is not only the key person in maintaining an improvement-based ISO/TS 16949 management system, but also has the greatest opportunity within the organization to make a positive impact in the competitive advantage. One of Eagle Force’s primary objectives is to see that this person is a success. The Management Representative must effectively manage internal audits, corrective & preventive actions, document control, continual improvement, supplier development, and many other things such as interacting with senior management and every other level within the organization and frequently external parties as well.

Management Review

Management Review, when done properly, will have dramatic positive effects on the organization. This is intended to be a top management meeting in which all management are interacting and involved. Eagle Force Consulting has developed methodologies to facilitate this dynamic management review.

Corrective and Preventive Action

Eagle Force Consulting has developed a highly effective Corrective and Preventive Action methodology. Effectiveness here is dependent upon identifying and addressing the actual root-cause. The best solution may not be eliminating the root-cause, but in interrupting the sequence. This Eagle Force's consulting methodology was developed by our president and patterned after the NSTB’s highly effective program.

Continual Improvement

Even though an organization may enjoy competitive advantage today, it must continue to improve or it will be out of business tomorrow. Eagle Force Consulting has developed a method for organizations to drive significant, measurable, and lasting improvements in areas of critical importance to senior management.

Supplier Development

Many organizations are dependent on their suppliers in order to provide quality and on-time delivery. Eagle Force Consulting’s supplier development is founded on establishing mutually beneficial relationships with suppliers. This has resulted in shorter lead times, higher quality received, less inventory, and shorter cycle times.