ISO 9001 Consulting, Training & Certification

With over a 150 successful ISO 9001 certifications, Eagle Force has proven expertise to effectively and economically help both large and small organizations. Eagle Force's ISO 9001 certified clients include manufacturing and service companies. While once considered the realm of manufacturing, ISO 9001 is being adopted successfully by service companies of every imaginable type.

Eagle Force's ISO 9001 Primary Focus

Our process is designed to ensure dynamic improvements in quality, delivery, and productivity. The primary principle in assisting organizations is to provide guidance in developing a management system that first meets the needs of the organization and then meets the requirements of the ISO 9001 standard and as a by-product.

History has shown that organizations that first concentrate on developing systems that make business sense will meet the ISO 9001 requirements of the standard, but the reverse my not be true. Organizations that focus primarily on the ISO 9001 standard will likely end up with a system that is cumbersome, over-documented, and disliked by senior management.

Reasons to use a consulting firm with ISO 9001 Experienced Auditors on staff

Eagle Force has successfully guided many organizations to ISO 9001 certification and in fact has never had a failure. Not one. All of our consultants are certified ISO 9001 lead auditors with hundreds of certification audit experience. Equally important, all of our auditors have sat on your side of the table and have had extensive experience in quality and operations management.

For ISO 9001 implementation, Eagle Force uses a Ten-Step Approach

Whether an organization is upgrading an existing management system or implementing a management system from scratch the “Ten-Step Approach” developed by Eagle Force will reduce an organization’s work, expense, and will ensure success. Developed by Eagle Force’s president, Bill Houser, and refined in over a hundred implementations, this proven method is designed to help large and small organizations increase competitive advantage by developing an improvement-based system. The key to Houser’s success lies in his relentless drive to ensure that the system created first meets the business needs of the organization and then secondarily meets the requirements of the standard. He recognized that the amount of effort an organization has to expend on an ISO 9001 is not unlimited, so he focuses the organization’s existing resources on ensuring the management system makes business sense, not on creating reams of documentation. Ask us about our Ten-Step Approach.


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Gap Analysis

A gap analysis is an activity designed to evaluate the existing system against the aerospace requirements, identify the gaps, and develop an action plan to close those gaps so that the system then conforms.  Part of the activities of this gap analysis & planning would be spent in training in the requirements and the recommended actions.  A deliverable from the gap analysis would be a report showing strengths, weaknesses, and areas that need to be addressed.

Executive Overview

The primary complaint of most organizations is lack of senior management support. This one to two hour management overview is designed to present to senior management the benefits of an improvement based ISO 9001 management system. In fact, many of our companies do not call it a quality management system but rather a business management system. Once top management sees that this management system is actually geared toward improving competitive advantage, top management support is never an issue.

Topics covered include:

  • Why most organizations do not benefit from ISO 9001
  • How you can create an improvement-based system
  • How your management system affects competitive advantage
  • How to effectively manage top management objectives
  • The Ten-Step approach Eagle Force uses to implement the system
Force field analysis in development strategy

This tool is designed to transform negative motivations into positive involvement of the entire management staff. By identifying why an organization is implementing a management system and defining what each member would like out of the effort not only gets everybody onboard but provides key design criteria for establishing a system that meets organizational needs.

Developing Management Objectives

A critical part of an improvement based system and required by ISO 9001 is the identification of top management objectives. Many organizations struggle with driving the objectives down to the process level so that all the players understand what they must do to achieve the goal. This tool (Strategic Business Breakout) is designed to provide management with the methodology to manage this ongoing project.

Process Management & Process Mapping

The heart of ISO 9001 is the process management approach. Previous versions of ISO 9000 were focused on a silo-approach which had major weaknesses. The identification of processes, their sequence and interaction, along with defining how a process is know to be effective is a key step in developing an ISO 9001 compliant system. Eagle Force Consulting has developed an easy to use and encompassing tool to facilitate this effort.

Documentation Development

To have a truly robust management system there needs to be a suitable documentation system. Documents need to be brief, to the point, applicable to the organization, and easy to understand and use. Eagle Force Consulting has developed templates along these lines to facilitate the development of a documented system. It is not necessary to re-invent the wheel.

Internal Auditor Training

A strong, solid internal audit program is essential to the development and continual growth of an improvement based ISO 9001 management system. Eagle Force Consulting has developed the premier internal auditor training course available. Most of the lessons are taught in a Socratic-style using actual case studies. Internal audits must evolve with the management system, with emphasis changing from documentation to implementation to effectiveness. Auditors in this course learn how to perform process-based internal audits in each of these phases.

Eagle Force has a team of highly qualified aerospace auditors that are also performing certification audits for registrars so they know exactly the kind of internal audit that is useful for your company.  Many organizations are finding it cost effective to contract out the internal audit function to Eagle Force.  For more information click here to go to our Internal Audit page (which we have to develop.)

Management Representative Development

The Management Representative is not only the key person in maintaining an improvement based ISO 9001 system, but also has the greatest opportunity within the organization to make a positive impact in the competitive advantage. One of Eagle Force’s primary objectives is to see that this person is a success. The Management Representative must effectively manage internal audits, corrective & preventive actions, document control, continual improvement, supplier development, and many other things such as interacting with senior management and every other level within the organization and frequently external parties as well.

Management Review

Management Review, when done properly, will have dramatic positive effects on the organization. This is intended to be a top management meeting in which all management are interacting and involved. Eagle Force Consulting has developed methodologies to facilitate this dynamic management review.

Corrective and Preventive Action

Eagle Force Consulting has developed a highly effective Corrective and Preventive Action methodology. Effectiveness here is dependent upon identifying and addressing the actual root-cause. The best solution may not be eliminating the root-cause, but in interrupting the sequence. This Eagle Force Consulting methodology was developed by our president and patterned after the NSTB’s highly effective program.

Continual Improvement

Even though an organization may enjoy competitive advantage today, it must continue to improve or it will be out of business tomorrow. Eagle Force Consulting has developed a method for organizations to drive significant, measurable, and lasting improvements in areas of critical importance to senior management.

Supplier Development

Many organizations are dependent on their suppliers in order to provide quality and on-time delivery. Eagle Force Consulting’s supplier development is founded on establishing mutually beneficial relationships with suppliers. This has resulted in shorter lead times, higher quality received, less inventory, and shorter cycle times.